Trade Rescue – Contractor Terms & Conditions

Introduction Trade Rescue connects qualified, independent contractors with customers requiring urgent emergency repairs. By accepting work from Trade Rescue, you acknowledge and agree to these terms and conditions.

Definitions

• Company refers to Trade Rescue.
• Customer refers to the individual booking a service through Trade Rescue.
• Contractor refers to the independent tradesperson providing emergency repair services.
• Works refers to the emergency repairs carried out by the contractor at the customer’s property.
• Service or Services refer to the introduction of the customer to a contractor for the supply of works.

Nature of Engagement Trade Rescue provides marketing and lead generation services to connect customers with independent contractors. Contractors are not employees or subcontractors of Trade Rescue. Instead, they operate as independent service providers and are fully responsible for the quality, performance, and outcome of their work.

Trade Rescue does not charge contractors for referrals or any remedial work undertaken beyond the initial job booking.

Contractor Responsibilities By accepting work from Trade Rescue, contractors confirm that:

• They hold the necessary qualifications, certifications, and insurances relevant to their trade.
• They will act professionally and provide a high standard of service.
• They will adhere to pre-agreed pricing structures for the first hour of labour.
• They are responsible for managing payments from customers directly.
• They will issue invoices to customers for any work completed.

Payment & Charges

• Customers pay contractors directly for the first hour of labour and any additional costs for parts.
• Contractors cannot request a call-out fee in addition to the agreed first-hour labour charge.
• Customers must be offered multiple payment options.
• Travel time is not considered part of the labour charge.
• Trade Rescue is not responsible for unpaid invoices or non-payment by customers.

Remedial & Additional Works Contractors may undertake additional works for customers beyond the initial service request. Any such agreements are solely between the contractor and customer. Trade Rescue does not claim any commission or involvement in remedial works beyond the initial booking.

Cancellations & No-Shows

• If a customer cancels after the job has been accepted, contractors may charge a reasonable cancellation fee within the limits of the pre-agreed rate.
• Trade Rescue is not liable for customer cancellations or non-attendance at the arranged time.
• Any disputes regarding cancellations or payments must be resolved directly between the contractor and the customer.

Liability & Compliance

• Contractors assume full responsibility for their work and any liabilities arising from it.
• Contractors must ensure they are adequately insured before attending a customer’s premises.
• Contractors operating under Gas Safe or other regulated certifications must adhere to all legal and safety requirements.
• Trade Rescue will not be held liable for any damage, defects, or regulatory non-compliance resulting from contractor work.

Permits, Licenses & Regulations The customer is responsible for obtaining any necessary permissions, permits, or approvals before work begins. Trade Rescue and contractors are not liable for work conducted without the required permissions.

Dispute Resolution Any disputes regarding payments, service quality, or liability are solely between the customer and the contractor. However, Trade Rescue encourages professional dispute resolution and can provide assistance where possible.

Contact Information For any queries, you can reach us at:

• Phone: 0333 050 4842
• Email: [email protected]

Data Protection All personal data collected by Trade Rescue is handled in accordance with GDPR and our privacy policy.

Changes to Terms Trade Rescue reserves the right to amend these terms and conditions without prior notice. Continued engagement with our platform implies acceptance of any updates.

Governing Law These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

Call Recording Calls may be recorded for training and quality assurance purposes.